Here you will find a number of frequently asked questions and the answers to them. If your question is not there then please ask us by using this form.
Where can I buy Jardin garden furniture?
You will find a list of our stockists here on the website. There you will find the stores which stock our furniture.
How long is the guarantee on my garden furniture?
You can see all the guarantee terms here on our website under Guarantee.
I need to order parts for my garden furniture. What is the best way to go about this?
Contact the shop where you bought your furniture; many shops have a small stock of parts and will be able to help you at once.
What should I do if there is a problem with my garden furniture?
Contact the retailer where you bought the furniture. They will be happy to help you on production of your receipt for the goods. If necessary they will contact the factory and try to solve your problem as speedily as possible.
What should I do if I am unable to return to the store?
In that case just contact our customer service department directly by means of the contact form on this website. You can also ring our customer service department. You will find details of our opening times under contact.
What should I do if the shop where I bought my garden furniture are unable to help me?
If the retailer is unable to help, contact our customer service department directly by means of the contact form on this website. You can also ring our customer service department. You will find details of our opening times under contact.
I bought my garden furniture when I was on holiday and now I have a problem. What should I do?
If your furniture was purchased whilst on holiday in the Netherlands then you should contact the shop where you bought it. If this is impractical due to distance, Jardin may be able to mediate to enable you to solve your problem at a branch nearer to your home. If you bought your furniture abroad, contact our customer service department directly by means of the contact form on this website.
Can I leave my garden furniture outside in the winter?
Jardin garden furniture is weather resistant and can withstand wind and rain. It is however advisable to store it inside during periods when it may be subject to frost.
How should I clean my garden furniture?
Plastic garden furniture from Jardin is practically maintenance free. If necessary you can wipe it clean with a solution of general purpose cleaner and a sponge or cloth. You could also occasionally wash it down with the garden hose.
Is it possible to buy separate items of the wicker loungesets (chair, sofa, table)?
No, Allibert wicker garden furniture is only sold per set and not per separate item.
I have a question about my garden furniture which is not answered here. Who can I ask?
You can use the contact form here on the website to send your question direct to our customer service department. They will answer your question as quickly as possible.
Where can I buy Jardin garden furniture?
You will find a list of our stockists here on the website. There you will find the stores which stock our furniture.
How long is the guarantee on my garden furniture?
You can see all the guarantee terms here on our website under Guarantee.
I need to order parts for my garden furniture. What is the best way to go about this?
Contact the shop where you bought your furniture; many shops have a small stock of parts and will be able to help you at once.
What should I do if there is a problem with my garden furniture?
Contact the retailer where you bought the furniture. They will be happy to help you on production of your receipt for the goods. If necessary they will contact the factory and try to solve your problem as speedily as possible.
What should I do if I am unable to return to the store?
In that case just contact our customer service department directly by means of the contact form on this website. You can also ring our customer service department. You will find details of our opening times under contact.
What should I do if the shop where I bought my garden furniture are unable to help me?
If the retailer is unable to help, contact our customer service department directly by means of the contact form on this website. You can also ring our customer service department. You will find details of our opening times under contact.
I bought my garden furniture when I was on holiday and now I have a problem. What should I do?
If your furniture was purchased whilst on holiday in the Netherlands then you should contact the shop where you bought it. If this is impractical due to distance, Jardin may be able to mediate to enable you to solve your problem at a branch nearer to your home. If you bought your furniture abroad, contact our customer service department directly by means of the contact form on this website.
Can I leave my garden furniture outside in the winter?
Jardin garden furniture is weather resistant and can withstand wind and rain. It is however advisable to store it inside during periods when it may be subject to frost.
How should I clean my garden furniture?
Plastic garden furniture from Jardin is practically maintenance free. If necessary you can wipe it clean with a solution of general purpose cleaner and a sponge or cloth. You could also occasionally wash it down with the garden hose.
Is it possible to buy separate items of the wicker loungesets (chair, sofa, table)?
No, Allibert wicker garden furniture is only sold per set and not per separate item.
I have a question about my garden furniture which is not answered here. Who can I ask?
You can use the contact form here on the website to send your question direct to our customer service department. They will answer your question as quickly as possible.